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Our Terms & Conditions Shape Your Account Experience

When you open an account with kokobet, you're agreeing to a set of operational rules that protect both you and our platform.

Account Creation & VerificationDeposit & Withdrawal RulesGame Access & RestrictionsDispute & Support Paths
kokobet Our Terms & Conditions Shape Your Account Experience
CONTACT & HELP

How to Reach Us When You Have Questions

Our support team is here to help you understand and apply these terms to your account.

Email Support Reach us at [email protected] with account, deposit, withdrawal or terms-related questions.
Live Chat Open the chat widget in your account lobby to connect with an agent.
Help Centre Browse our FAQ and account guides at help.kokobet.club. Search by keyword (e.g.
ACCOUNT SECURITY

How We Safeguard Your Account and Data

These terms include important commitments about how we handle your personal information and account security.

Data Encryption

Your login, payment methods, and wallet balance are encrypted end-to-end.

Transaction Retention

We keep a complete record of every deposit, withdrawal, and game round for minimum two years.

Privacy by Design

Your email and phone are used only for account verification and service alerts.

Account Access Control

Only you can log in using your password. If you suspect unauthorised access, change your password immediately and contact support.

Cookie & Tracking

Cookies help us identify you on repeat visits and detect fraudulent activity. We set cookies only with your browser's consent.

Data Deletion Requests

You can request deletion of personal data linked to your account by emailing support@kokobet.

Answers to Your Most Common Terms Questions

We verify account details during your first withdrawal or if we detect suspicious activity. If information is false or misleading, we may suspend your account and forfeit any balance pending the issue's resolution. Accuracy protects both you and our compliance obligations.

No. Your account is personal and non-transferable. Sharing your login violates these terms and may result in account suspension. If you want multiple accounts in your household, each person must create their own account with accurate personal details.

Deposits are final once processed and cleared into your wallet. We cannot reverse them. If you deposited by mistake (e.g., wrong amount), contact support immediately with details; we'll investigate, but reversal is not guaranteed.

After you request a withdrawal, we verify your identity and account standing (usually 1–2 hours on weekdays). Once verified, funds return to your payment method within one business day. DANA, OVO, GoPay and QRIS transfers often clear faster than bank transfers.

Breaches—such as using automated software, colluding with other players, or providing false withdrawal details—may result in account suspension, balance forfeiture, and referral to relevant authorities if warranted. Minor violations may prompt a warning first. We assess each case individually.

We may update these terms to reflect law changes or platform improvements. We'll notify you via email at your registered address and give you at least 14 days' notice before material changes take effect. Continued use of your account after the notice date means you accept the new terms.

These terms cover account access, deposits, withdrawals, game outcome disputes, and technical issues. If a dispute arises, contact support with specific details (date, amount, game round ID). Our team investigates and responds within 7–14 days. We may escalate unresolved disputes to an independent arbiter.